Safety and Fraud Protection

The services Hansen's offers are listed under the “Services” heading. To ensure legitimacy, always refer to this section for an accurate representation of our offerings. If you have questions about a service that is not listed, please call our offices directly. Our customer service representatives are ready to provide clarification and assistance.

Hansen’s accepts all major credit cards. If you require another form of payment, please call our offices directly to confirm acceptance. We prioritize transparency in our transactions and are happy to address any concerns regarding payment security.

Our commitment to customer safety extends to addressing your inquiries promptly and directly. If you have any questions or concerns, please call our offices directly. Our knowledgeable Customer Service Representatives will gladly assist. Contact us.

Please see our Privacy Policy for information on how we protect the information you provide to us.

Here are answers to some frequently asked questions about vehicle shipping and cybersecurity.

Q. How do I know if a shipping company is legitimate?
A. Legitimate shipping companies, like Hansen’s, have a visible and comprehensive list of services on their website. Check for a physical address, contact information and customer reviews. Here are eight critical questions to ask when speaking to a car shipping customer representative.

Q. What does a car shipping quote include?
A. Some car shipping services try to bury fees or omit substantial costs in their quotes, leaving customers with a higher bill than expected. Legitimate quotes should include every aspect of the shipping process, including distance, vehicle size, fuel surcharges and insurance. Read our blog for a detailed breakdown of what an estimate should look like.

Q. What car shipping scams should I look out for? 
A. Many online scam artists try to lure people looking to transport their cars. Be cautious of companies requesting payment via unconventional methods or those providing quotes significantly lower than the industry average. Finally, always verify the company’s legitimacy by contacting them directly through official channels. Learn about various types of auto-shipping scams to avoid by reading our blog.

At Hansen’s, customer safety and security are our top priorities. After more than 40 years in the business, we’ve earned the trust of Canadians coast-to-coast. Contact us today to discover the peace of mind that comes with knowing your assets are in the hands of Canada’s number-one auto-shipping company.