Hansen’s does not act as a financial intermediary for vehicle sales. Beware of scams that suggest otherwise.
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We value the trust that you have placed in our organization and are committed to prioritizing commitment to maintaining the accuracy, confidentiality, and security of personal information. We will not collect, use or disclose your personal information without your informed consent, unless required or permitted to do so by law. Read through this policy so you understand how we use, share and store your data.
In these policies “we” or “us” refers to L. Hansen’s Forwarding Ltd. operating as Hansen’s (“Hansen’s”) and our subsidiaries and affiliates. All services mentioned are services provided by Hansen’s.
“You” refers to anyone who visits our website(s), our customers, and anyone who engages with our services. It’s our duty to inform you about what we’re doing with your personal information and why, and ensure you are properly informed so you can give us meaningful consent.
For the purposes of any policy, “personal information” means information that can identify an individual directly or is information about an identifiable individual. This does not include information that is used solely for the purpose of communicating or facilitating communication with an individual in relation to their employment, business, or profession.
By providing personal information to Hansen’s, using our website or engaging with our social media, you are consenting to our use, collection and disclosure of your personal information in accordance with the terms of this Policy. Providing personal information or authorizing a third party to disclose personal information to us signifies your consent to Hansen’s collection, use and disclosure of personal information in accordance with this Policy.
You have the right to withdraw your consent from us collecting and using your personal information, but this may limit our ability to provide you with our services or products, if applicable. See below for details around same.
The type of information that may be collected includes but is not limited to:
We won’t take more information than we need, and you decide how and what you want to share.
At Hansen’s, we collect and use personal information for reasons like:
We won’t take more information than we need, and you decide how and what you want to share.
Personal information may be collected in a number of ways, including: through our website, in person, by mail, by email, from our applications or other software, and from third parties whom you have authorized to disclose personal information to us.
If you provide information about a third party or authorize a third party to do so, we will assume you have taken proper measures to obtain informed consent.
We may also collect information through “cookies” on our website. Cookies are small text files inside your computer that contain a unique identifier, allowing us to recognize you when you visit our website again. This helps us tailor our content to meet your needs and for advertising purposes. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website.
For the purpose of maintaining quality service, telephone calls to our service lines may be recorded. If your call is subject to a quality assurance program, you will be advised prior to speaking with a representative.
While Hansen's may post information about its activities on social media platforms, we do not conduct business through these channels.
Hansen’s may share your information with third parties to support with providing our services and administering our business and for such other purposes as set forth below, including:
If you believe that a third party has inappropriately disclosed your personal information to us, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let us know immediately.
We make every reasonable effort to keep your personal information as accurate, complete and up-to-date as necessary. If desired, you may verify the accuracy and completeness of your personal information in our records.
Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file, we will remedy any such errors on a timely basis. In the event that inaccurate information is mistakenly sent to a third party, we will communicate relevant changes to the third party where appropriate.
Our employees and contractors understand the importance of keeping your information private. All employees and contractors are expected to maintain the confidentiality of personal information.
To ensure that your personal information is protected, we utilize security safeguards that are on par with the industry standard. We keep electronic files in a secured environment with restricted access and use.
Despite all of the foregoing security measures, online storage and communicating online is not one hundred percent secure. We encourage all individuals to provide only the information they are comfortable with providing a third party, keep watch for communications that are suspicious, report any suspicious activity to us as soon as possible. We as a community can help keep us all safer.
You may withdraw your consent for our use and collection of your personal information at any time, however this may limit our ability to provide services or products to you, if applicable.
To withdraw consent, please contact us at the contact information set out at the end of this Policy. Any withdrawal of consent will apply thereafter and not to information handling practice that have been previously undertaken based on prior consent.
You may opt-out of use of cookies through your browser settings. You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.
Hansen’s strives to evolve to meet our applicant’s needs and expectations, and that means our services may change and how we offer our products may change. With that in mind, we review our privacy practices from time to time, and our information handling practices may change. If Hansen’s makes a material change to this Policy, we will provide a revised version on our Website and set out the date on which changes were made. Changes shall take effect upon notification of such changes. You may determine when this Policy was last updated by referring to the date found at the bottom of this Policy. If at any point you do not agree with the terms of this Policy, you must not use Hansen’s platform, Website or services.
Our Website and any of our applications available from our Website or third-party platforms are governed by the provisions and practices stated in this Policy. Our Website and such applications may contain links to third-party sites or applications that are not governed by this Policy. Although we endeavour to only link to sites or applications that share our commitment to your privacy, please be aware that this Policy will no longer apply once you leave our Website or such applications, and that we are not responsible for the privacy practices of third-party sites or applications. We therefore suggest that you closely examine the respective privacy policies of third-party sites and applications to learn how they collect, use and disclose your personal information.
This Policy and all related matters shall be interpreted and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.
Personal information provided to our service providers may be stored outside of Ontario and outside of Canada. You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other jurisdictions and may be subject to the laws of those jurisdictions. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.
Simon Fortier, Senior Manager (sfortier@lhf.com).
The Hansen's Group of Companies follows the principles of dignity, independence, integration, and equal opportunity in the delivery of all goods and services in accordance with the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 and the Accessibility Canada Act, 2019. For further information or to advise the company of specific customer needs, please contact us at 1-888-420-8888 or via email at sales@Lhf.com.
Click here for a PDF version of Hansen's Accessibility Plan
We are happy to provide you with a copy of these policies and to discuss any of its content with you.
Please direct all questions or enquiries about any policy to: 1-888-420-8888 or via email at sales@Lhf.com.
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